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Orders The fastest way to place orders is on our secure online service, there is also a telephone hotline available, ++44 (0)1922 422341, from Mon - Sat, 9.30am - 5:30pm, UK time (Except on some UK Bank Holidays), please note free delivery is only available on online orders. The website is automatically updated with stock levels and unlike other websites, has a real time stock system, so if a product is marked as being available 'Now', it is available at that time. If you are a new customer then just put the products in your basket and then checkout, you will register as part of your first order. Returning customers login first to retrieve your details. If you want to look at any of our products in the flesh, then why not pay a visit to our physical store in Walsall, West Midlands. There is a good representation of what we sell online, at Midland Model Centre, www.midlandmodelcentre.co.uk. When you place the order on our secure checkout buy clicking the ORDER NOW button and you receive confirmation then the order has been placed and subject to payment the items are secured. Products are either in stock and available now, available to order (i.e. on back order) or available to pre-order. Because sometimes it can be difficult to make a firm estimate of when pre-order or back order items will be available, you will not be charged for them at the time you checkout, only when they are dispatched to you. You can notify us at anytime prior to dispatch to cancel an order you have placed for a pre-order item. With items which are on back order, we try to make realistic estimates as to when they will be available and we always try to achieve them. However sometimes it is completely out of our control and we will notify you if there is an unusual delay and possibly, if appropriate, suggest an alternative. Any data we hold is subject to our Privacy Policy and orders placed online are secure, indeed we are also a guaranteed verified BT Secure Site merchant. We want to make sure that ordering items from GetSlotted.co.uk is as easy as possible. If you are a new customer placing your first order we recommend that you read our Step-by-step Ordering Guide. Prices are correct at the time they are published; the price at the time of order is the price you will pay for the product regardless of any subsequent price changes. Inside the EU prices are including VAT, if you are outside the EU click the link on the product to change to VAT free prices. Security GetSlotted use payment processing facilities which are state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk of tampering with transactions. Our systems also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week. GetSlotted use industry standard SSL, indeed we are a verified BT Secure Site merchant. You can look at our digital security certificate by clicking on the BT Secure Site Logo on the homepage of this site. * Any information relating to customers is always encrypted during transit using SSL. VAT All prices are listed in pounds sterling and include VAT at 17.5%, except if explicitly stated. If you are outside the EC your purchase will not be subject to UK VAT at 17.5%. Returns & refunds We want you to be totally satisfied with every purchase you make from GetSlotted. It is our aim to offer you value and quality. So if, for any reason, you are not completely happy with your purchase, simply return it within 10 days of delivery, unused in its original packaging together with the receipt and reason for return. We'll exchange it or offer you a full refund and that's guaranteed! In addition, all GetSlotted products are of course covered by manufacturer's warranty. Return goods to: Returns GetSlotted @ Midland Model Centre 18 Goodall Street Walsall WS1 1QL United Kingdom Delivery UK • Chistmas Delivery - Last day for Christmas shipping is December 22nd. If your order is for a Christmas present, we STRONGLY recommend that you select Premium Delivery. Standard Recorded delivery is not a guaranteed service. • Standard We do offer free postage and packing to the UK*, something to bear in mind if you are comparing prices. Standard delivery for most items is via Royal Mail. Although pretty good most of the time (4 - 7 days), this can vary and it can be sooner, but Royal Mail will not be guarantee delivery times and we do have to allow 14 working days before they will look for any missing deliveries. Delivery to a convenient address can be specified during the order process. If an order is placed before 12 noon we do always try to dispatch the next day or same day if possible. Items from an order may be dispatched separately depending on availability, we may choose to delay a dispatch within reason in order to combine items or orders in a single delivery. * Heavier Items (over 1.25 Kg) to non mainland areas of the UK (inc. Northern Ireland) may incur a small supplement. • Postal Insurance For only £2 we offer postal insurance to fully cover each dispatch we send to you. It is included FOC in the premium delivery. Please select Postal Insurance to cover your delivery against loss or damage in transit. If you do chose the free standard delivery option (above), then your delivery will NOT be insured against loss or damage in transit. • Guaranteed Premium via Courier We are continuing to offer free UK delivery, however we do want to take this opportunity to stress that this Royal Mail delivery option is not a guaranteed service. With this in mind we do want to draw your attention to the premium service we offer (UK Only). It is only £3.99 and we think it represents brilliant value. This is a service we subsidise, we make no margin on this service and it is simply because of the volume of parcels that we send that we can achieve this price. You get fully insured and next working day delivery for up to 10 KG. Parcels are sent via ParcelForce which is a very reliable and trackable next working day delivery service. So if you want your orders insured and in guaranteed time we would ask that you consider giving this option a try. You can select to turn on the 'Premium Delivery' option at the checkout or in the 'My Account' section. It can be turned off again at any time in the My Account' section. Dispatches of 100 GBP or over will automatically be sent via a premium service (2 working day service), at no extra cost. Please note that there is a suppliment on this service to UK non mainland and Scotish Highland customers of 6.50GBP (which will be added before dispatch and will not show in your basket total). This applies to the Highlands of Scotland, Northern Ireland, Isle of Man, Channel Islands and UK offshore. EUROPE Delivery at 6.00 GBP for up to 5 cars (equivalent weight on other non car items may incur a supplement). Any supplement for weight and size will be charged at cost. Typical delivery times are 3 - 5 working days. Please select Postal Insurance if you want your deliery to be insured again loss or damage in transit. REST OF WORLD, US & CANADA, ETC. We charge very reasonable rates for worldwide shipping, all parcels sent registered and insured airmail. Typical delivery times are 5 - 7 working days. Please select Postal Insurance if you want your deliery to be insured again loss or damage in transit. Example estimated worldwide delivery charges • 3 x Fly cars to the USA - approx - 13.00GBP • 2 x Scalextric cars to South Africa - approx - 11.00GBP • 2 x Carrera cars to Canada - approx - 14.00GBP • 5 x Scalextric Radius 2 (2 per pack) Curves to Australia - approx - 26 GBP For all other delivery preferences, please contact our Order Hotline before you place an order +44(0)1922 422341. Any extra delivery requirements are always charged at cost. Mimimun Order Value The minumum order value at GetSlotted is currently 10 GBP. Copyright All text, graphics (except those provided by manufacturers) and other content on this Website is the copyright of GetSlotted. The design, arrangement and look and feel of this Website, along with the program source code, or program routines is also copyright of GetSlotted and may not be copied, dissected or reverse-engineered without the prior written permission of GetSlotted. Unless otherwise noted, all of the writing and pictures are the copyrighted property of GetSlotted. Materials may not be reproduced on another Website, book, or publication without express written permission. Any reproduction or editing by any means mechanical or electronic without the explicit written permission of GetSlotted is prohibited. We do proceed with actions against other vendors using our images. GetSlotted.co.uk is a trading name and is owned and operated by ISIS Technology Ltd group of companies (3294425) Copyright, © 2003 ISIS Technology Ltd. |
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